McDonald's Georgia, a European leader in innovative and technologically advanced restaurant solutions, consistently serves up to 40,000 customers daily across its 23 locations. Facing challenges in managing a high volume of IT incidents and service requests across multiple partner systems, it sought a centralized and efficient solution. ManageEngine ServiceDesk Plus was chosen to streamline its ticketing, incident management, and data analysis, ultimately enhancing IT efficiency and service delivery.
Watch as Nika Mgebrishvili, head of the IT department, shares how ServiceDesk Plus helped them overcome crucial IT challenges and enhanced efficiency and service delivery at McDonald's branches in Georgia.
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One of the noteworthy features of our ServiceDesk is its integrations. As we have mentioned, we work closely with several partner companies, some of whom have their own incident management systems in place. However, this has not been a hindrance; integration is feasible at the service level, where each service operates independently. However, ticketing and information exchange are handled centrally, making this product highly flexible in terms of integration.
Nika Mgebrishvili, head of the IT department